Privacy Policy

This Privacy Policy explains how information may be collected, used, stored and protected when you access and interact with this website.

We take privacy seriously and aim to process personal information lawfully, fairly and transparently. This page also explains the choices and rights available to users regarding their information.

1. Information We May Collect

The information collected depends on how you interact with the website.

Information You Provide

If you contact us directly, we may receive information such as:

• your name;
• email address;
• information included in your message;
• correspondence history;
• any other information you voluntarily provide.

You should not send passwords, full payment-card details, authentication codes, identity documents or other unnecessary sensitive information through general contact forms or email.

Technical Information

When you visit the website, certain technical information may be collected automatically.

This can include:

• IP address;
• browser type and version;
• device type;
• operating system;
• language settings;
• approximate geographical region;
• referring page;
• pages visited;
• date and time of access;
• session duration;
• website interaction data.

This information can be used for security, analytics and website optimisation.

2. How We Use Information

Information may be processed for purposes including:

• operating and maintaining the website;
• responding to enquiries;
• improving website content;
• analysing website performance;
• understanding how visitors navigate the website;
• detecting technical problems;
• preventing abuse, fraud and security threats;
• maintaining website security;
• measuring content performance;
• complying with applicable legal obligations.

We aim to collect only information reasonably necessary for the relevant purpose.

3. Legal Bases for Processing

Where UK data protection law applies, personal data must be processed on an appropriate legal basis.

Depending on the circumstances, processing may rely on:

Consent

Consent may be used where a user actively chooses to accept certain optional cookies, communications or other processing.

Where processing relies on consent, users may generally withdraw that consent.

Legitimate Interests

Certain information may be processed where necessary for legitimate interests such as:

• website security;
• fraud prevention;
• performance analysis;
• improving content;
• maintaining website functionality.

Where legitimate interests are relied upon, we consider whether those interests are balanced against the rights and interests of users.

Legal Obligations

Information may be processed where necessary to comply with applicable laws, regulations or valid legal requests.

4. Cookies

Cookies are small files stored on a user’s device when visiting a website.

They can perform several functions, including remembering preferences, maintaining website functionality and measuring how visitors interact with pages.

The website may use different categories of cookies.

Essential Cookies

Essential cookies support basic website functionality and security.

They may be required for functions such as:

• maintaining sessions;
• security controls;
• remembering privacy preferences;
• preventing malicious activity.

Some essential cookies may operate without optional consent where permitted by applicable law.

Analytics Cookies

Analytics cookies help us understand how visitors use the website.

They may provide aggregated information about:

• pages viewed;
• session duration;
• navigation patterns;
• device categories;
• traffic sources;
• website performance.

Where required, analytics cookies are activated only after the appropriate consent has been obtained.

Functional Cookies

Functional cookies can remember user preferences and improve website usability.

These may include language preferences or other interface settings.

Marketing and Affiliate Cookies

Where used, marketing or affiliate technologies may help measure referrals and determine whether a visitor completes a qualifying action after following a link.

These technologies may involve third-party providers.

Where legally required, non-essential marketing cookies are subject to user consent.

5. Cookie Choices

Users may be provided with controls allowing them to accept, reject or customise non-essential cookies.

Cookie settings can also usually be managed through the browser.

Depending on the browser, users may be able to:

• block cookies;
• delete existing cookies;
• restrict third-party cookies;
• receive notifications before cookies are stored.

Disabling certain cookies may affect some website functionality.

6. Analytics

We may use analytics services to understand website traffic and performance.

Analytics information can help identify:

• frequently visited pages;
• search and referral sources;
• technical errors;
• device usage;
• general navigation patterns.

Where possible, analytics data is used in aggregated form to improve the website and its content.

Analytics providers may process certain technical information according to their own privacy policies and contractual arrangements.

7. Affiliate Tracking

Some website links may contain affiliate tracking parameters.

When a visitor follows an affiliate link, a third party may record information necessary to attribute the referral.

Depending on the system used, this can involve:

• referral identifiers;
• cookies;
• timestamps;
• campaign identifiers;
• conversion information.

Affiliate tracking does not mean that we receive a user’s casino password, complete payment-card information or authentication credentials.

Third-party gambling services process their own account and transaction information under their respective privacy policies.

8. Third-Party Websites

The website may contain links to external services.

Once you leave this website, the privacy practices of the external service apply.

Third parties may collect information including:

• registration details;
• identity information;
• payment information;
• transaction history;
• gambling activity;
• device information.

Users should review the privacy policy of a third-party service before creating an account or submitting personal information.

9. Personal Data and CasinOK Accounts

Information submitted when creating or using a CasinOK player account is handled according to the privacy and data-processing terms applicable to that service.

Casino account information can include:

• identity details;
• contact information;
• KYC documentation;
• payment details;
• transaction history;
• gaming activity;
• security information.

Users should review the applicable privacy terms before submitting personal information or verification documents.

10. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by applicable law.

Retention periods can depend on:

• the type of information;
• the purpose of processing;
• security requirements;
• legal obligations;
• dispute-resolution requirements.

Information that is no longer required may be deleted, anonymised or otherwise securely disposed of.

11. Data Security

Reasonable technical and organisational measures are used to protect information against risks such as:

• unauthorised access;
• unlawful processing;
• accidental loss;
• alteration;
• disclosure;
• destruction.

However, no internet transmission or storage system can guarantee absolute security.

Users should also take reasonable steps to protect themselves online, including using strong passwords and keeping devices and browsers updated.

12. Data Sharing

Personal information may be shared with service providers where reasonably necessary for website operation.

Examples can include providers supporting:

• website hosting;
• security;
• analytics;
• technical maintenance;
• communications.

Service providers should process information only for the relevant purpose and according to applicable contractual and legal requirements.

Information may also be disclosed where required by law or a valid request from an authorised public authority.

13. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where UK data protection requirements apply, appropriate safeguards should be used for international transfers when required.

These can include recognised contractual safeguards or transfers to jurisdictions covered by an applicable adequacy framework.

14. UK Data Protection Rights

Depending on the circumstances and applicable law, UK users may have rights concerning their personal data.

These can include the right to:

• request access to personal data;
• request correction of inaccurate information;
• request deletion in certain circumstances;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing relies on consent.

These rights are not absolute and can be subject to legal exceptions.

15. Right to Access Personal Data

Users may request information about personal data held about them and, where applicable, obtain a copy.

Additional information may be requested to verify identity before responding to a data-access request.

This helps prevent personal information from being disclosed to an unauthorised person.

16. Right to Correction

If personal information is inaccurate or incomplete, users may request that it be corrected.

Where appropriate, reasonable steps will be taken to update inaccurate information.

17. Right to Erasure

Users may have the right to request deletion of personal data in certain circumstances.

Deletion may not always be possible where information must be retained to:

• comply with legal obligations;
• establish or defend legal claims;
• prevent fraud or abuse;
• fulfil another lawful purpose.

Where a valid deletion request applies, the relevant information will be removed or anonymised as appropriate.

18. Right to Object

Users may have the right to object to certain processing based on legitimate interests.

The circumstances of the objection and the applicable legal basis will be considered when determining whether processing should continue.

Users may also object to direct marketing where applicable.

19. Children and Minors

This website contains gambling-related information and is intended only for adults aged 18 and over.

We do not knowingly seek to collect personal information from children for gambling-related purposes.

If information is identified as having been provided by a minor in circumstances where it should not have been collected, appropriate steps may be taken to remove it.

20. Automated Decision-Making

We do not use personal data collected through ordinary website browsing to make decisions that produce significant legal effects for users solely through automated processing.

Third-party services may use their own automated fraud-prevention, security or account-monitoring systems according to their respective policies.

21. Privacy and Responsible Gambling

Privacy does not remove the need for responsible gambling protections.

Gambling operators may process certain account information for regulatory, fraud-prevention, KYC, anti-money laundering and responsible gambling purposes where permitted or required.

Users should review the relevant operator’s privacy documentation to understand how gambling-account data is processed.

22. Changes to This Privacy Policy

This Privacy Policy may be updated when:

• website functionality changes;
• new service providers are introduced;
• cookie practices change;
• applicable legal requirements change;
• data-processing practices are revised.

The Last updated date at the top of this page indicates the latest revision.

Users are encouraged to review this page periodically.

23. Contact and Privacy Requests

Questions concerning this Privacy Policy or requests relating to personal data can be submitted through the contact details provided on the website.

When submitting a privacy request, provide enough information for the request to be understood and, where necessary, for identity to be verified.

Do not include passwords, authentication codes or complete payment credentials.

24. Complaints

UK users who have concerns about the handling of their personal information should first raise the issue through the available contact channel.

Where applicable, individuals may also have the right to submit a complaint to the relevant data protection supervisory authority.

For users in the United Kingdom, this is the Information Commissioner’s Office (ICO).

This Privacy Policy should be read together with the website’s Terms & Conditions and Cookie settings.